1. Return Product Quality Policy
1.1 Product Quality Standards- We are committed to providing high-quality products to our customers. - All products undergo rigorous quality checks before being shipped to ensure they meet our standards.
1.2 Eligibility for Returns
- Customers may return products within 30 days from the date of delivery for any of the following reasons:
- Product is defective or damaged upon arrival.
- Product is not as described or does not match the provided specifications.
- Customer received the wrong item.
- To initiate a return, customers must contact our customer service team via email or phone within the specified return period.
- Provide the order number, reason for return, and any relevant photos or documentation.
- Once the return is approved, customers will receive a Return Merchandise Authorization (RMA) number and return instructions.
1.4 Quality Inspection
- Returned items will be inspected upon receipt.
- If the item meets the return criteria, a refund, replacement, or store credit will be issued.
- If the item does not meet the criteria, the return may be rejected, or a partial refund may be offered.
2. Delivery Policy
2.1 Shipping Methods- We offer multiple shipping options including standard, expedited, and express delivery.
- Shipping costs and estimated delivery times are displayed at checkout based on the customer's location and selected shipping method.
2.2 Processing Time
- Orders are processed within 1-2 business days from the date of purchase.
- Customers will receive a confirmation email with tracking information once the order is shipped.
2.3 Delivery Tracking
- Customers can track their orders in real-time using the provided tracking number.
- We partner with reputable shipping carriers to ensure reliable and timely delivery.
2.4 International Shipping
- We offer international shipping to select countries.
- International customers are responsible for any customs duties or taxes imposed by their country.
3. Refund Policy
3.1 Refund Eligibility- Refunds are available for returned items that meet the return product quality policy criteria.
- Refunds are processed to the original payment method within 5-7 business days after the return is received and inspected.
3.2 Partial Refunds
- Partial refunds may be issued for items that are returned in a condition that differs from their original state.
- Items returned after the 30-day return window may be eligible for a partial refund at the company's discretion.
3.3 Refund Process
- Customers will be notified via email once their return is received and inspected.
- Approved refunds will be processed, and a credit will automatically be applied to the customer's original method of payment.
4. Payment Policy
4.1 Accepted Payment Methods- We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), mobile money platforms, and digital wallets.
- Payments must be made in full at the time of purchase.
4.2 Payment Security
- Our website uses SSL encryption to secure payment information.
- Customer payment details are never stored on our servers and are processed by trusted third-party payment processors.
4.3 Cash on Delivery (COD)
- COD is available for select locations and order amounts.
- Customers opting for COD must confirm their order via phone or email before dispatch.
- Repeated order cancellations or rejections may result in suspension of COD privileges.
5. Customer Support
Our customer support team is available to assist with any inquiries, concerns, or issues related to returns, delivery, refunds, or payments. For assistance, customers can contact us via email at support.snapup.com or by phone at +254 (7)06 013 207
Disclaimer
These policies are subject to change without prior notice. Customers will be notified of any updates via email or website announcements. By making a purchase on our website, you agree to adhere to these policies.